The Customs Area Controller (CAC), Apapa Area Command, Comptroller Murtala Muazu, has assured stakeholders of improved service delivery at the nation’s busiest port, with plans to review demand-notice processing, engage shipping lines and commence targeted training for Customs officers and port users.
Muazu gave the assurance on Monday, 5 October 2026, during an engagement with stakeholders at the command.
He said his leadership would be guided by practical interventions, while consolidating existing structures to enhance efficiency and facilitate legitimate trade.
“I therefore urge everyone to assist my team and me in delivering the mandate entrusted to us. I want to make it clear to the trading public that I am here to strengthen the foundations that have already been laid,” Muazu said.
Responding to concerns raised by some stakeholders about training needs, the CAC said it had already developed a roadmap, beginning with releasing and examination officers.
He explained that the training would be extended to importers, exporters and licensed customs agents, noting that gaps in knowledge and compliance often contribute to errors and delays in the clearance chain.
Comptroller Muazu also directed a review of complaints about delays in processing demand notices. “We will examine the process, identify any causes of delay and take steps to reduce or eliminate them, by the grace of God.”
Customs Area Controller
Apapa Command CAC Murtala Mu’azu
The CAC also addressed complaints concerning operational challenges with shipping lines. He assured stakeholders that the concerns would form part of the command’s planned engagement with the shipping companies, adding that the issues would be formally presented as part of efforts to ease difficulties faced by port users.
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