SIFAX Group has reaffirmed its unwavering commitment to service excellence and customer satisfaction as it joined global organisations to mark the 2025 Customer Service Week, themed “Mission: Possible.”
The weeklong celebration, held across all subsidiaries, reflected the Group’s enduring customer-first philosophy, celebrating both internal and external customers while promoting teamwork, innovation, and service excellence.
Speaking at the grand finale on Friday, Mrs. Wunmi Eniola-Jegede, Executive Director, Human Resources, expressed gratitude to staff and customers for their dedication and loyalty.
“At SIFAX, our customers — internal and external — are at the heart of everything we do. Their satisfaction defines our success. We will keep investing in people and processes to make service excellence a lifestyle,”
she affirmed.
She described the occasion as a time for reflection, appreciation, and remembrance — honouring the company’s growth journey and colleagues who have contributed immensely over the years.
Echoing the theme’s significance, Mr. Oliver Omajuwa, Deputy Director, Strategy and Operations, said “Mission: Possible” perfectly captures SIFAX’s service philosophy, which transforms challenges into opportunities for excellence through teamwork and the right attitude.
“There are two categories of customers — the external ones who patronise us, and the internal ones who work with us. The way we treat one another internally reflects how we treat our external customers,”
he noted, urging staff to foster mutual respect and unity.
Throughout the week, subsidiaries such as Ports & Cargo Handling Services, SIFAX Logistics, and Skyway Aviation Handling Company (SAHCO) organised engaging activities — from scenario plays and role swaps to customer appreciation gestures.
One of the highlights was the Role-Swap Day, where Managing Directors and Heads of Business Units temporarily served as customer service representatives, experiencing service delivery from a frontline perspective.
The Group also demonstrated care for staff well-being with a Health and Wellness Day, offering free blood pressure, sugar level, and BMI checks, alongside eye-care awareness sessions emphasizing preventive health and workplace safety.
In addition, a vibrant Experience Sharing Session, coordinated by Mrs. Catherine Abuah, Group Head, Marketing and Chairperson of the CSW Committee, encouraged employees to share practical insights on improving customer experience and internal collaboration.
The grand finale was marked by fun and camaraderie — featuring trivia games, photo sessions, and a symbolic cake-cutting ceremony that underscored unity across departments.
The 2025 Customer Service Week, celebrated from October 6 to 10, once again spotlighted SIFAX Group’s deep-rooted culture of excellence proving that for the company, “Mission: Possible” is not just a theme but a daily reality.
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